Outbound Sales Representative (Lead Gen & Appointment Setting) - WFH / Dayshift

The Outbound Sales Specialist is a resilient, outbound-driven hunter responsible for generating qualified appointments for the BDM team. This role combines disciplined cold calling, strategic list segmentation, and campaign follow-up to identify and engage decision-makers, clearly articulate the client's value proposition, and convert cold prospects into warm, sales-ready opportunities. 

Key responsibilities include building and maintaining clean prospect databases, prequalifying prospects against agreed criteria, and ensuring every appointment handed over to the BDM team is genuinely conversion-ready. Alongside outbound hunting, the role also follows up inbound enquiries and EDM-driven leads as required to ensure all sales channels are effectively leveraged.

• Segment call lists into ideal customer profiles using CRM and ZoomInfo data. 
• Proactively identify and engage decision-makers at target businesses (e.g., Office Managers, Facilities Managers). 
• Sell the value and benefits of the company's commercial cleaning services with a focus on securing qualified appointments. 
• Turn cold calls into warm, conversion-ready meetings for the BDM team. 
• Prequalify needs, timelines, and decision-making processes to ensure appointment quality. 
• Build, maintain, and clean prospect databases to support structured outreach campaigns. 
• Execute outbound telemarketing campaigns and disciplined follow-up calls from EDM programs. 
• Respond promptly to inbound enquiries routed via website and digital channels, conducting initial qualification to ensure sales-readiness. 
• Re-engage past leads and nurture warm prospects within the pipeline. 
• Use ZoomInfo, Brevo, and other tools to enrich data, personalise outreach, and drive engagement. 
• Record accurate notes, outcomes, and engagement history in the CRM system. 
• Prepare detailed pre-qualification notes and lead summaries for BDMs. 
• Provide feedback and insights from prospect conversations to improve sales strategies

• Experience in outbound calling, telesales, or inside sales appointment-setting. 
• Proven track record in B2B email marketing and database-driven outreach. 
• Strong proficiency with Brevo (or similar automation tools) and ZoomInfo. 
• Excellent verbal and written communication skills for engaging decision-makers. 
• Knowledge of email deliverability and best practices for multi-channel outreach. 
• Organised, self-motivated, and results-driven with the ability to manage both marketing campaigns and outbound sales activities. 
• Industry experience in facilities management, commercial cleaning, or B2B services (preferred but not required). 

Key Performance Indicators (KPIs)

• Number of outbound calls made and quality of conversations. 
• Number of qualified appointments scheduled for BDMs. 
• Conversion rate from campaign engagement to booked meetings. 
• Database growth, accuracy, and segmentation quality. 
• Campaign metrics: open rate, click-through rate, and response rate. 
• Feedback from BDMs on appointment quality and preparedness. 

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Shift (NZST/ NZDT):
• Mon - Fri: 9:00am – 6:00pm NZDT/NZST | 5:00 AM – 2:00 PM PHT
• Adjustments will be made for NZ daylight saving time
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/